Surmount Adventures (“we”, “our”, “us”) is committed to safeguarding your privacy. This policy explains how we collect, store, use, and protect your information when you interact with our website or participate in our treks, travel bookings, or programs.

We may collect the following types of information:

• Personal Details: Name, contact number, email address, age, gender, emergency contact details.
• Identification Details: Government-issued identification (such as Aadhaar, Passport, Driving Licence, or other valid ID) collected when required for hotel reservations, travel bookings, permits, insurance, or regulatory compliance.
• Booking Information: Trek or travel selection, dates, accommodation details, and payment information (processed securely via third-party payment gateways).
• Technical Data: Browser type, IP address, device information, cookies, and pages visited.
• Health Information: Shared voluntarily to ensure trek safety and emergency preparedness.

Your information helps us to:

• Process trek and travel bookings
• Arrange hotel stays, transport, permits, or insurance where applicable
• Communicate important updates, instructions, or emergency information
• Ensure trek safety and operational efficiency
• Improve website functionality and user experience
• Provide customer support
• Share promotional offers and updates (only with your consent)

We use cookies to:

• Save user preferences and login details
• Analyze user behavior and page performance
• Improve website navigation and loading speed

You may disable cookies through your browser settings if you prefer.

Our security measures include:

• Encrypted communication channels
• Secure payment processing
• Restricted access to sensitive data

While we follow industry-standard security practices, no digital storage or data transmission can be guaranteed to be completely secure.

We do not sell or trade personal data.

Information may be shared only with:

• Authorized trek leaders and coordinators for safety and logistics
• Hotel partners, transport providers, or insurance partners strictly for booking and operational purposes
• Payment gateway providers for transaction processing
• Government or legal authorities when required by law

Our website may contain links to third-party websites or services. We are not responsible for their privacy policies or practices. We encourage you to review their policies before sharing any personal information.

You have the right to request:

• Access to your personal information stored with us
• Correction of inaccurate or outdated data
• Deletion of records, unless retention is required for legal, insurance, or compliance purposes
• Opt-out from promotional communications at any time

Your information may be retained for:

• Trek, travel, and booking history
• Hotel, travel, or insurance documentation (if applicable)
• Legal, regulatory, and compliance requirements
• Customer service and operational follow-ups

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and the latest version will always apply.

For any privacy-related questions or concerns, please contact us at:

📧 surmountadventures@gmail.com

🌐 www.surmountadventures.com