Cancellation Policy

Section Details
Cancellation Policy – Surmount Adventures

This policy applies to all treks, expeditions, and travel programs organized by Surmount Adventures. By booking a trek, participants agree to the cancellation terms outlined below.

General Cancellation Rules (Applicable to All Treks)
  • All cancellations must be communicated in writing via email to Surmount Adventures.
  • Cancellation timelines are calculated based on the scheduled start date and time of the trek.
  • Booking / advance amounts are non-refundable under all circumstances, as they are used for upfront operational commitments.
  • Refunds, if applicable, are processed after deducting third-party costs such as transport, accommodation, permits, or booking charges.
  • No refunds will be provided for:
    • Voluntary withdrawal before or after trek start
    • Medical reasons
    • No-show cases
    • Missed pickups or late arrivals
Himalayan Treks – Cancellation Policy

Booking Details

  • Booking amount: 25%–30% of total trek cost
  • Booking amount is strictly non-refundable
  • Surmount Adventures may arrange train bookings, hotel stays, permits, and trek logistics from selected cities (Pune, Mumbai, Vadodara, Bangalore, Delhi)

Refund Structure

Cancellation Timeline

Cancellation Timeline Train Charges Hotel Charges Trek Fee Refund
More than 30 days before departure As per Indian Railways rules 50% deduction 100% refund
15–30 days before departure As per Indian Railways rules 50% deduction 75% refund
Less than 15 days before departure As per Indian Railways rules No refund 50% refund
Voluntary withdrawal (before or after departure) No refund No refund No refund
Medical reasons / emergency withdrawal No refund No refund No refund

Important Notes

  • Train refunds are governed strictly by Indian Railways rules, not Surmount Adventures.
  • Trek fee refunds apply only to the trek portion, excluding booking amount and third-party services.
  • Transfers to another trek/person may be allowed only at Surmount’s discretion and subject to availability and price difference.