Terms and Conditions

Welcome to Surmount Adventures! Here’s a detailed, easy-to-understand guide to our terms and conditions:

 

General Agreement

When you book a trek through our website or app, you confirm that you have read and understood our terms and conditions. A contract is formed when we receive your full payment and send you a Confirmation Invoice. If you're booking for a group, you're responsible for ensuring that everyone understands and agrees to the terms.

Travel Itinerary

Our itineraries are designed by experienced professionals. While we aim to stick to the planned schedule, changes may be necessary due to unforeseen events like bad weather, landslides, or strikes. If any changes result in additional costs, those will be your responsibility. Please note that travel distances and times are approximate, so allow for flexibility. We recommend adding a buffer day before your departure to avoid any last-minute issues. This day can also be used for local sightseeing if everything goes smoothly.

Pricing and Costs

We reserve the right to change prices without notice. If you don’t complete your booking with full payment, the quoted price may change. Additionally, if costs increase for transportation, accommodations, or other services, those extra costs will be your responsibility.

Please keep in mind that our prices are based on a minimum group size. If we don’t meet that minimum, we may merge groups or cancel the trek, discussing the options with you first.

Offers and Discounts

We occasionally offer discounts on specific treks. However, once you have made a purchase, those rates will not change. Discounts apply only to the trek price itself and do not include extras like gear rentals.

Payment Terms

We require 100% payment in advance. In some cases, you can reserve your spot with a deposit and pay the remaining balance later. If payment isn’t completed within the specified time, we reserve the right to cancel your booking and may allocate your spot to another customer without notice. Unfortunately, we won’t be able to provide a refund in this situation.

Our payment system is secure and trusted through Razorpay.

 

 

Cancellations & Refunds

Cancellation by Customer

• Himalayan Treks:

o   Refunds for cancellation prior to 72 Hours of event: Cancellations made within 72 hours before the event may incur cancellation charges up to 50% of the booking amount. (Cancellation charges may vary trek to trek & a maximum of 50% can be charged)

o   Within 24 Hours: No refunds will be provided for cancellations made within 24 hours of the event.

o   No-Show: If you do not show up for the event without prior notice, no refund will be issued.

o   Transferable: Bookings for Himalayan treks are always transferable. You can transfer your booking to another person without additional charges.

o   Event Transfer can only be done for future treks/tours of same price. For events priced higher, additional charges- or fee difference is to be beared by the customer.

o   Cancellations outside the above mentioned window: 5% convenience fee will be levied for any cancellation made outside the mentioned window

• Sahyadri Treks:

o   Prior to 48 Hours: Cancellations made within 48 hours before the event may incur 50% cancellation charges of the booking amount.

o   Within 24 Hours or No Show: No refunds will be provided for cancellations made within 24 hours or incase of No Show for the event.

o   Cancellations outside the above mentioned window: 5% convenience fee will be levied for any cancellation made outside the mentioned window

2. Cancellation by Surmount Adventures

·        We reserve the right to cancel any event due to unforeseen circumstances such as weather conditions, insufficient participants, or other factors beyond our control.

·        In the event of a cancellation by Surmount Adventures, you will be offered a full refund or the option to reschedule your booking.

Refund Process:

Refunds will be processed using the original payment method, and please allow up to 7 days for the refund to reflect in your account.

Changes to Bookings

You can request changes to your booking by contacting us at bookings@surmountadventures.com. Changes are subject to availability and may incur additional fees.

Contact Us

For cancellations or any questions, please reach out to us at bookings@surmountadventures.com.

Unused Services

No refunds will be provided for any unused services, such as accommodation, meals, or transport. These services are neither refundable nor exchangeable.

 

Accommodation

During our treks, accommodation typically involves multi-sharing in guesthouses or tents. Single occupancy may incur extra charges. All accommodations are basic but clean and hygienic. Please bring your own toiletries.

Transportation

We may use subcontractors for transportation, but all drivers are qualified and experienced. You are responsible for your own luggage, so please double-check that you have everything before leaving the vehicle.

Pickup and Drop-off

Pickup usually happens early in the morning from a centralized location within the city. If you're delayed, we allow a 30-minute buffer. However, if you miss the pickup, you’ll need to make your own way to the base camp at your own cost. Drop-off will generally be at the same location in the evening.

Trek Leaders and Guides

All of our trek leaders and guides are trained professionals with extensive experience, dedicated to ensuring your safety and enjoyment.

Insurance

Surmount Adventures does not provide travel or medical insurance. We highly recommend that all trekkers obtain their own insurance. Our team can help you connect with third-party insurance providers, but you’ll be responsible for the payment and coverage terms.

Health and Medical Conditions

Please inform us in writing about any medical or physical conditions at the time of booking. Failure to notify us could result in cancellation without a refund.

Smoking and drinking alcohol during the trek are strictly prohibited. Violating this rule may result in being removed from the trek without a refund.

Force Majeure

We are not liable for events beyond our control, such as natural disasters or government regulations. Any additional costs arising from such circumstances will be your responsibility.

Waiver and Disclaimer

We strive to ensure your safety during treks, but adventure activities come with inherent risks. You may need to sign a waiver acknowledging this before starting your trek.

Complaints and Disputes

If you encounter any issues during your trek, please notify your trek leader immediately or email us at contact@surmountadventures.com. If your complaint isn’t resolved during the trek, please reach out to us within seven days of returning home.

Data Protection

We may ask for personal information for dietary or medical needs, which will be kept confidential. You can request to see this information during our regular business hours.

By booking with Surmount Adventures, you confirm that you have read and understood all the points mentioned in this document. We look forward to providing you with an unforgettable adventure!

 

Risk Agreement

 

I, the undersigned, acknowledge that participating in adventure activities organized by Surmount Adventures involves inherent risks, including but not limited to:

·        Physical exertion and strenuous activities

·        Unpredictable weather conditions

·        Rough and uneven terrain

·        Falling, slipping, or tripping

·        Encounters with wildlife

·        Equipment failure

·        Potential for serious injury or death

 

Assumption of Risk: I understand and voluntarily assume all risks associated with participating in these activities. I acknowledge that these risks may result in physical injury, property damage, or even death.

Release of Liability: In consideration of being allowed to participate in these activities, I hereby release, waive, and discharge Surmount Adventures, its officers, employees, agents, and volunteers from any and all claims, liabilities, or demands arising from my participation in these activities, whether caused by negligence or otherwise.

Indemnification: I agree to indemnify and hold harmless Surmount Adventures from any claims, damages, or expenses, including attorney's fees, arising from my participation in these activities.

Medical Treatment: I consent to receive medical treatment deemed necessary in the event of injury, accident, or illness during my participation in these activities. I understand that I am responsible for all costs related to medical treatment.

Certification of Health: I certify that I am in good health and have no physical or mental conditions that would affect my ability to safely participate in these activities. I understand that it is my responsibility to inform Surmount Adventures of any medical conditions or concerns.

I have read and fully understand this agreement and voluntarily agree and accept to its terms.